One of the most time-consuming challenges in telecom operations is Know Your Customer (KYC) – verifying the identity and authority of new clients before activating services.

In B2B dealings, for example, telcos need to verify the contract is signed by an authorized signatory. RGTN tackled this head-on with an integrated, digital-first solution.

KYC: from manual checks to instant verification

RGTN didn’t initially set out to build a fintech integration just for the sake of it. The inspiration came from addressing real-world challenges faced by its own B2B subsidiary, Redworks, a fixed telecom operator in the Netherlands.

Redworks encountered a common but critical business bottleneck: client onboarding. To activate a new customer, teams previously had to manually verify identity documents, review KvK (Dutch Chamber of Commerce) extracts, and process paper contracts. The result? Slow onboarding, increased administrative overhead, and a frustrating customer experience.

RGTN saw an opportunity. By integrating identity verification and payment services from Rabobank, one of the Netherlands’ most trusted financial institutions, RGTN completely streamlined the client onboarding process.

Just because it’s B2B doesn’t mean it needs to be slow

The traditional assumption in B2B telecom is that manual processes are inevitable. But RGTN and Rabobank’s integration demonstrates a smarter, more customer-friendly approach.

With Rabobank’s OmniKassa, customers can immediately select and activate preferred payment methods, including iDEAL, Visa, and PayPal.

Using Rabo eMandate, setting up recurring payments became effortless, significantly improving cash flow predictability for RGTN’s wholesale clients.

Additionally, Rabo Identity Services enabled instant digital verification, replacing tedious paperwork with a seamless online process. What’s better, the KYC verification process works for any organization that holds a bank account in the Netherlands and requires no additional setup from prospective clients.

The impact was immediate:

• Reduced onboarding time from weeks to minutes

• Increased customer satisfaction through frictionless digital sign-up

• Lower administrative overhead due to automated processes

How the RGTN-Rabobank integration works

Here’s what streamlined onboarding looks like in practice:

Instant Identity Checks: Customers digitally verify their identities through Rabobank’s secure system. Any business that operates a Dutch bank account can do this through the iDEAL payment service. No manual document handling required.

Digital Contracts: Contract signatures are completed online instantly, removing bottlenecks.

Flexible Payments: OmniKassa integration means multiple payment methods can be activated immediately, enhancing customer convenience and reducing churn.

Automated Billing: Recurring payments become a seamless, automated process through Rabo eMandate, simplifying financial administration.

Leonardus Herps, RGTN CEO, underscores the transformative impact:

“We took a process that used to involve piles of paperwork and turned it into a streamlined digital experience. Now, our wholesale clients can onboard their B2B customers without a single piece of paper, giving them a competitive edge.”

Innovation as a mindset: Bridging telco and fintech

This partnership exemplifies how RGTN thinks and operates—always searching for innovative ways to connect telecom infrastructure with fintech services, reducing complexity and enhancing efficiency for clients worldwide.

RGTN’s goal is to enable telecom operators, CPaaS platforms, fintech providers, and wholesale clients to launch rapidly and operate smoothly, even in heavily regulated markets. This Rabobank integration is just one powerful example.

Looking ahead: Partnering beyond borders

RGTN’s vision is to create similar innovative integrations with fintech and telecom partners globally. Whether you’re a US telco aiming to streamline operations or a fintech provider interested in becoming a key partner for telecom operators, RGTN invites collaboration.

By partnering with RGTN, fintechs and telecom operators can jointly create seamless, powerful solutions that not only solve operational headaches but also deliver enhanced customer experiences.

Leonardus Herps adds: ”If you recognize the potential for your organization, let’s talk. Innovation thrives when great ideas meet practical expertise.”